Our Security FAQs provide more information on data and security.
Am I covered by the Financial Services Compensation Scheme (FSCS)?
evestor are authorised and regulated by the FCA. Our customers are therefore covered by the FSCS. If we or our Product Provider cease trading or have been declared to be in default and are unable to meet our respective obligations, you may be entitled to compensation from the FSCS. Further information about compensation arrangements is available from the FSCS.
How do you secure my personal data?
All personal details that we or our investment management partner, Quai Administration Ltd, store are encrypted using the highest available encryption standards.
Where is my money held, is it safe?
Before money is invested, your money is held by our third-party platform provider within a Client Money Bank Account. The account is designated as a trust account which is segregated from our third party’s funds in accordance with the FCA Rules on Client Money. Client Money Bank accounts are pooled accounts with one or more banks. In the event of a bank’s failure, your claim will be for a share of the cash held in all pooled accounts at the bank.
Head to our frequently asked questions page or speak to one of our friendly support team on webchat.
Our team are available Monday - Friday, 9am - 8pm and Saturday 9am – 1:30pm
evestor is a trading style of OpenMoney Adviser Services Ltd. OpenMoney Adviser Services Ltd is registered in England & Wales under Company Registration Number 09407280; its registered address is ABC Building, 3rd Floor, 21-23 Quay Street, Manchester, M3 4AE. OpenMoney Adviser Services Ltd is authorised and regulated by the Financial Conduct Authority. Our FCA number for evestor is 676331.